DELIVERY & RETURNS
complimentary shipping
We offer free ground shipping to all customers in the UK. All prices are in GBP, including VAT where applicable. If you are resident outside the United Kingdom of Great Britain and Northern Ireland (the “United Kingdom”) and require delivery outside of the United Kingdom, you are responsible for applicable taxes and custom fees according to your country’s policy. We have no control over these charges and we cannot predict their amount.
shipping carriers
Shipping carriers vary depending on your item’s destination country. For further information, please contact us at info@avi-bear.com or +44 (0) 7468 985 535.
shipping times
Orders ship within 3-5 working days. For further information, please contact us at info@avi-bear.com or +44 (0) 7468 985 535.
shipping
Our European website ships to most European countries. Orders placed before 12:00 GMT will be processed and dispatched on the same day. Orders placed after 12:00 GMT will be processed the next day. For shipping times please contact customer service at info@avi-bear.com or +44 (0) 7468 985 535
returns
return policy
We are happy to extend the below return policy from 14 days to 45 days.
We hope you love everything you order, but in case you don’t, not to worry. We will happily accept returns for unused merchandise in its original condition at time of purchase in accordance with our terms and conditions of supply.
For products purchased on adenandanais.co.uk, you have the right to cancel your order within 28 days starting the day after you receive the products. We offer a full refund if the product is returned in its original condition and packaging. You must send the product back to our head office in London, within 14 days of telling us that you wish to return the product. Please note that the shipping cost of a returned product is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for products lost in transit. To make a return, please contact us at info@avi-bear.com or +44 (0) 7468 985 535 with your name, address, phone number and order number. We will then assist you in completing the return process. We are here to help you Monday to Friday 9:30 – 17:00 GMT.
If your product has a manufacturing defect, please contact us at info@avi-bear.com or +44 (0) 7468 985 535, and we will help assist you.
For our full returns policy, please refer to our terms and conditions of supply.
exchanges
For products purchased on adenandanais.co.uk, we will happily exchange the product you are unhappy with for another product if you notify us within 28 days starting the day after you receive the product. You must send the product back to us within 14 days of telling us that you wish to exchange the product. The returned product must be in its original condition and packaging. Please note that the shipping cost of a returned product is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for products lost in transit.
To make an exchange, please contact us at info@avi-bear.com or +44 (0) 7468 985 535 with your name, address, phone number and order number. We will then assist you in completing the exchange process. We are here to help you Monday to Friday 9:30 – 17:00 GMT.
